YouTube is full of breathless videos on the new capabilities of Claude, Gemini and ChatGPT every day. There’s nothing wrong with all of them, but ultimately just try it and see what happens. To prevent getting emotionally invested into that solution-in-search-of-a-problem, start with your business problem first. In my case I wanted to do...
In a bad systems rollout, what you don’t know today will hurt tomorrow
The other day I spoke with a financial services vendor who was apologetic about returning my call a week late. While delays like this can cost business, I didn’t notice. It was an important call but not urgent. And yet what she said next perked my ears up. “Our corporate office rolled out a...